Scammers are increasingly targeting E-ZPass users through “smishing” attacks—fraudulent text messages designed to steal personal and financial information. These messages often claim you owe unpaid tolls and urge immediate payment via a provided link. However, clicking these links can lead to malicious websites or prompt the download of malware.
Recognizing Scam Messages:
- Urgent Payment Requests: Messages demanding swift payment to avoid late fees or license suspension.
- Suspicious Links: Links that don’t direct to official E-ZPass websites.
- Unsolicited Communication: Receiving unexpected messages about tolls, especially if you haven’t traveled recently.
Recent Incidents:
- The FBI received over 2,000 complaints in one month regarding such scams, with messages tailored to appear state-specific.
- Scammers have exploited events like New York City’s congestion pricing plan, sending fake toll notices to create urgency.
Protective Measures:
- Delete Suspicious Messages: Avoid clicking on links or responding to unsolicited texts.
- Verify Through Official Channels: Log into your E-ZPass account via the official website or contact customer service directly to check for any outstanding tolls.
- Report the Scam: Notify your state’s E-ZPass customer service and file a complaint with the FBI’s Internet Crime Complaint Center (IC3) at ic3.gov.
Remember, legitimate toll agencies will never request payment via text messages or emails. Always use official channels to manage your toll accounts.